SENIOR SERVICE DESIGNER

I connect the … between customer frustrations and business processes

Brands I’ve worked with

Case Studies

BWS Appy Deals: The Next Phase

About Me

I advocate for the customer, translating business strategy into solutions across digital services and the built environment

Toolkit 🛠️

Journey Mapping

Change Management

CX Strategy

Service Blueprinting

Workshop Facilitation

Data Analysis

Storytelling

Stakeholder Management

User Research